In my opinion, this was one of the most important items on my 30 before thirty list. I've been directly affected by the effects of positive and negative feedback clients and management provide and know that the positive comments do not come around often enough. So, each time I received exceptional service, I've made it a point to write a few words to the company about my appreciation for this. They weren't novels, but just a few words can really make a difference. My goal was to write 3 and I actually wrote a few more than that given that I had a ton of really great nurses during my stay at the hospital after Caleb was born.
